Frequently Asked Questions
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📦 How do I store the juice?
Our juices are freshly made and frozen to preserve nutrients. Once received, keep them frozen. When you're ready, thaw in the fridge overnight. Once thawed, store in the fridge and consume within 3 days.
🍹 The contents of the juice look separated
This is completely normal — our juices are 100% natural with no preservatives. Just give the bottle a good shake before drinking!
🧃 Do you offer detox or weight loss guidance?
Yes! Follow our 6-Blends Daily Juice Schedule:
7:00 AM – Ginger Shot
8:00 AM – Citrus Detox
11:00 AM – Beetroot Detox
12:30 PM – Green Detox
2:00 PM – Pineapple Detox
5:00 PM – Ginger Detox
8:00 PM – Watermelon Detox
⏳ What’s the shelf life of the juices?
Frozen: up to 3 months. Once thawed: consume within 3 days.
🚫 Do the juices contain preservatives?
No! Only 100% natural ingredients. No preservatives, no artificial additives.
💚 Can I select multiples of the same juice in my custom cleanse?
Absolutely! You can repeat your favourite blends when building your custom juice bundle.
⚖️ Can I drink these on a weight loss plan?
Yes — our juices are designed to support fat burning, hydration, and detox. They're packed with nutrients and natural fat-burners.
🍽️ Can they be used as meal replacements?
Yes. When following our 6-blend schedule, the juices provide enough energy, hydration, and nutrients to replace meals during a cleanse.
🌿 Are the juices vegan and gluten-free?
Yes! 100% vegan, gluten-free, and made with fresh, plant-based ingredients.
❄️ Do I need to freeze the juices on delivery?
Yes — freeze them right away to preserve freshness. They may arrive slightly thawed, which is normal.
🤔 How do I know which juice is right for me?
Each blend has specific benefits. Beetroot boosts metabolism, Green hydrates and energizes. Mix and match to suit your needs!
💸 Do you offer a Money-Back Guarantee?
Yes — we offer a “Feel the Difference or Your Money Back” guarantee for first-time customers! To keep things fair and avoid misuse, the following conditions apply:
Eligibility:
• First-time customers only
• Must submit a refund request within 7 days of completing your cleanse
Proof Requirements:
• Follow the official JUCY CLEANSE schedule (provided with your plan)
• Submit daily photos with timestamps of you drinking the juices at the correct times
• Include photos of bottles before drinking (with visible date/time)
• Provide before and after weight (optional: include a scale photo with dates)
• Complete a short feedback form about your experience
💡 This policy is to protect genuine customers. Refunds are limited to one per customer/household. We reserve the right to deny requests that don’t meet the criteria or appear falsified.
